Frequently Asked Questions

Ezome is an online store based in Dubai, offering top-quality products in home and kitchen, electronics, beauty, wellness, and accessories—all with free shipping.

Yes! We provide free shipping on every order, anywhere in the UAE.

You’ll get your order within 3 to 5 business days after it’s processed.

Absolutely! We accept Cash on Delivery for your convenience.

Once your order is shipped, we’ll send you a tracking number via email. Use it to track your delivery.

If you’re not satisfied with your order, you can return it within 7 days. Just contact our support team to get started.

You can reach us by email at support@theezome.com or call us at +971502368548 during our support hours (9:00 AM – 9:00 PM, Monday to Saturday).

Yes, we deliver all across the UAE.

Yes, you can cancel your order if it hasn’t been shipped yet. Contact us as soon as possible to cancel.